The most frequently asked questions are below.
Q. Can I return / exchange an item?
A. We do not process returns, but we do process exchanges within 15 days of receving the product if it has not been used. Exchanges are made for store credit. To make an exchange please send your item along with a note bearing your name, and your E-Mail address. Once we receive your exchange, we will send an e-mail with a coupon code for the amount of the exchanged item(s). Send to:
9665 Laurel Way
Felton, CA 95018
Q. When will my order ship?
A. We have a 0-3 business day handling period. 0-5 days from November.1 – Jan.1
Q. I’ve waited longer than 3 days, where is my order?
If you have waited longer than that, please check your order confirmtion email that came from Paypal. If it says “Backordered” under the name, that means that your item was listed on back order before you purchased, when you selected size. Back orders apply to apparel only. They take 1-90 days, but usually less than 30. Unlike other all over print websites with no actual stock, our clothing is in stock on our shelves, so we recommend taking advantage and avoiding backordered items. Hats are in stock while supplies last, and then cannot be back ordered. For home goods, please refer to the information found here and on each home good item page.
Q. Can I change my address after I place my order?
A. Yes, if it hasn’t been shipped. Email – email@example.com
Q. Can I change the products in my order before they’re shipped?
Q. Can I Cancel my Backorder?
Q. WILL MY ORDER ARRIVE IN TIME FOR CHRISTMAS?
A. If your order was listed on backorder (check the order confirmation from paypal) on or before Cyber Monday, your order is guaranteed to be delivered on or before the 24th. It may be the 23rd, but not much sooner. If your order was in stock then it should be on it’s way to you 0-3 days after your order.
To contact us for ways we can co-create, to share stories, swap jokes, or any other reason:
The Headspace Team